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Leading Your Employees During Difficult Times

By:  Cheryl Patnick, President Capella Consultants

“Creating Work Environments that Maximize Performance”

During these times of economic uncertainty, unstable employment and the unfortunate events of workforce reduction; successful leadership is paramount.

Leaders should constantly be focused on creating a work environment that maximizes their employees’ performance.  Ask yourself:  How motivated are my employees when they arrive for work?  Do they want to enter the building or do they wish they were somewhere, anywhere else? 

We instinctively know that our employees’ performance is critical to our organization’s success – here’s just one example.  Let’s assume an organization has 50 full-time employees - this equates to approximately 100,000 hours of productivity in one year.  Imagine a workforce that is not operating at maximum performance:  the organization is paying for 100,000 hours and potentially receiving only 50,000 hours of productivity.  Now, imagine a workforce that is operating at maximum performance:  the organization still pays for 100,000 hours; however it is potentially receiving 150,000 hours of productivity!

So, if you don’t know the answer to how your employees feel when they arrive for work or you fear that they do in fact wish they were somewhere else, consider focusing on these leadership activities.

  1. Communicate, communicate, communicate – openly and honestly
    1. Take responsibility for making sure your employees are informed – do not assume anything.  Be forthright in telling your employees what you know as well as what you do not know 
    2. Be sure to commit and follow through when you tell them you will seek out answers to their questions, but don’t promise something that you cannot deliver
    3. Listen and empathize with people’s feelings of anger, uncertainty, fear, etc.  People vary greatly on how they respond to uncertain/tough situations 
  2. Establish momentum for moving forward - your team needs to understand yours and the organization’s vision
    1. Clarify what has changed and what has not changed
    2. Make sure each employee has a clear understanding of their roles and responsibilities and how they are part of building the momentum
    3. Get your employees involved in short-term projects – specific assignments designed to build the momentum and move the business forward – require your employees to be focused on the future, not dwell on the past
    4. Collect input on what could be done differently.  Implement suggestions to show people that they were heard
  3. Recommit yourself to retaining your employees and gaining maximum performance.  Some things to think about:

a.       What’s in it for them to stay?

b.      What is their biggest concern in staying?  How might things get better/worse if they stay?

c.       Recognize your team’s and your employee’s accomplishments

d.      Are there other reasons besides money for them to stay (increased responsibilities, freedom and autonomy of the job, new/different job challenges, loyalty to you, the team, the organization)?

e.       Find ways to get people laughing – it can be a great stress release

 

Remember, your team looks to you to “walk the talk”.  They understand the economic environment, they are concerned for themselves, friends or family – it is your job to make sure they continue to operate at maximum performance.

Tools for Success

 

Project Management Workshop

 

Article:

Maximizing Performance

 

 

Cheryl.jpg

Cheryl Patnick,

President

Click photo for Bio

 

Aligning people, processes, strategies and technology.

 Prepare your organization for the future.  The future holds many changes, and Capella provides you with the tools to build a workforce that is nimble and operating at peak performance. Now.

 

Contacts

 

Cheryl Patnick

(o) 609-466-2477

(c) 609-218-8028

(f) 609-466-8110

 

Cheryl@CapellaConsultants.com

 

Kevin Meck

(o) 609-466-2477

(c) 609-668-5309

(f) 609-466-8110

 

Kevin@CapellaConsultants.com

 

Liz Graham

 

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